1. About This Agreement

Welcome to City2Ranch. These Terms of Service ("Terms") govern your access to and use of the City2Ranch website, customer account, driver account, and related services (together, the "Platform").

City2Ranch is a private rural concierge and delivery service. We pick up orders you've already placed with a supported store ("City Pickup"), or shop and deliver on your behalf from a list you provide ("Concierge"). Service is provided by appointment, on scheduled routes, in select rural areas — we are still establishing our service area and do not yet serve every location.

By creating an account, submitting a request, or using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

2. Definitions

• "City2Ranch," "we," "us," or "our" means City2Ranch and its authorized staff, drivers, and contractors.
• "Customer," "you," or "your" means a person who creates an account, submits a request, or receives service through the Platform.
• "Driver" means an individual authorized by City2Ranch to pick up and deliver orders.
• "Order" or "Service Request" means a City Pickup or Concierge request submitted through the Platform.
• "Service" or "Delivery" means the pickup, shopping, or delivery performed for an accepted Order.

3. Eligibility

You may use City2Ranch only if you:

• are legally capable of entering into a binding agreement;
• provide accurate account and delivery information;
• comply with applicable federal, state, and local law; and
• comply with these Terms.

Individuals under 18 may not create or independently operate an account. A parent, legal guardian, or household member with appropriate permissions (see Section 4) may submit a request on another person's behalf.

4. Account Registration & Household Access

Certain features require an account, created by signing in with your email address. You're responsible for keeping your sign-in access secure and for activity that occurs through your account.

City2Ranch supports adding other people to your household account with a role — full access, ordering only, or view only. You are responsible for the actions any household member you've added takes on your account, consistent with the role you've given them.

You may not create an account using another person's identity, provide false identification, or attempt to bypass any verification step.

5. Accuracy of Information

You're responsible for the accuracy of information needed to complete your Order, including your name, phone number, delivery address, gate code or property access instructions, shopping list or store order number, and any special delivery instructions.

Materially inaccurate information — an address we can't locate, a gate code that doesn't work, an order number that doesn't match — may delay your Service, result in additional charges, or result in the Order being cancelled.

6. Service Requests & Orders

Submitting a request does not guarantee service. A City Pickup Order is confirmed once priced and paid for; a Concierge request is confirmed once our team provides a quote and you approve and pay for it.

City2Ranch may decline, delay, or cancel an Order for reasons including: your address falls outside our current service area; the requested store or item isn't available; incorrect or incomplete information; weather or road conditions; a driver isn't available for your route; suspected fraud; or a payment problem.

7. Pickup, Shopping & Delivery

For a City Pickup Order, you're responsible for having already placed a real order with the store and providing an accurate order/confirmation number. For a Concierge Order, our team shops from the list and instructions you provide, and may contact you if an item is unavailable or a substitution is needed.

You're responsible for providing a delivery address a vehicle can safely reach, along with any gate code, dropoff location, or access notes we'd need. A driver isn't required to enter a location that's unsafe, inaccessible, or that a property owner hasn't authorized.

Most deliveries are confirmed with a one-time delivery PIN, given to your driver at the door, so we can confirm the delivery reached the right person.

8. Fees, Pricing & Estimates

City Pickup pricing is calculated automatically from a base fee plus distance and shown to you before you pay — nothing is charged until you approve it. Concierge pricing is built by our team as an itemized quote, which you review and approve before any payment is taken.

Additional charges may apply where disclosed in advance, such as for a substituted or added item. City2Ranch will not add an undisclosed charge to an Order you've already approved.

9. Payments

Payments are processed through our payment provider (Stripe). City2Ranch does not store your full card details. Your payment may be subject to standard authorization and fraud checks. If a payment fails, we may ask for another payment method or cancel the affected Order.

10. Cancellations & Order Changes

You may cancel a request that hasn't yet been paid for at any time. Once an Order is paid and a driver has been dispatched, cancelling may not be possible, or may only be possible through our support team. Changing an Order's items, address, or timing after it's been placed is subject to availability and may change the price.

11. Missed Deliveries

If a driver arrives at your delivery address, reasonably attempts to reach you, and cannot complete the delivery — nobody's available to receive it, the delivery PIN can't be confirmed, or the property can't be safely accessed — the delivery may be held, rescheduled, or returned, and additional charges may apply. Please make sure someone is reasonably reachable around your requested delivery window.

12. Driver Relationship

Drivers are independent contractors or authorized service providers, not employees of City2Ranch, unless a separate written agreement says otherwise. Nothing in these Terms creates an employment, partnership, or agency relationship between City2Ranch and a Driver toward you.

13. Safety & Property Access

You're responsible for making sure the pickup and delivery locations you provide are safe and legally accessible to a driver. A driver may decline or discontinue a delivery to protect their own safety, your property, or the public, and may refuse service to anyone whose conduct is threatening or unsafe.

14. Emergencies

City2Ranch is not an emergency service. If you have a medical, fire, police, or other life-threatening emergency, contact 911 or the appropriate local authority directly.

15. Prohibited Items & Conduct

You may not request that City2Ranch purchase, pick up, or deliver:

• illegal drugs or controlled substances;
• firearms, ammunition, or explosives;
• stolen property; or
• any other item unlawful to possess, sell, or transport.

You may not threaten, harass, or behave abusively toward a driver or staff member, attempt to defraud City2Ranch, or attempt to manipulate pricing, coverage, or account systems. We may refuse service and, where appropriate, involve law enforcement.

16. Age-Restricted & Regulated Goods

City2Ranch does not commit to sourcing, purchasing, or delivering alcohol, tobacco, or other items that require special age verification or regulatory licensing. Any such request is evaluated case by case and may be declined. Where we do fulfill an age-restricted item, a driver may require ID verification at delivery and may decline delivery if it can't reasonably be confirmed.

17. Accessibility

If you have an accessibility need that affects how your delivery should be handled — where it's left, how it's announced, or anything else — let us know when you submit your request so our team and driver can accommodate it. We will not knowingly discriminate against a customer on a basis prohibited by applicable law.

18. Missing, Damaged, or Incorrect Items

For a Concierge Order, if an item you requested is unavailable, our team will attempt to reach you about a substitution before completing your order. For a City Pickup Order, the order itself was placed directly with the store — City2Ranch is responsible for picking it up and delivering it safely, but is not responsible for an error the store made in fulfilling your original order.

Please report any item that arrives damaged, missing, or incorrect as soon as possible through our contact page so we can look into it.

19. Communications

City2Ranch communicates with customers by email, and may in the future add text messages, push notifications, or in-app alerts. These may include order confirmations, quote and delivery updates, payment receipts, and account or security notices. Transactional messages like these may continue even if you opt out of marketing communications.

20. User Content

If you send us messages, photos, or other content — for example, through an order's message thread — you keep ownership of it, and give City2Ranch permission to use, store, and display it as needed to provide and support the service.

21. Intellectual Property

The City2Ranch website, branding, and software are owned by or licensed to City2Ranch. You may not copy, reverse engineer, scrape, or commercially exploit the Platform without our written permission.

22. Fraud & Account Abuse

We may investigate and act on suspected fraud or abuse — including a false or stolen payment method, a fake or duplicate account, false address or coverage information, or an attempt to manipulate pricing or dispatch. We may suspend an account, cancel an affected Order, and where legally required, cooperate with law enforcement.

23. Suspension & Termination

We may suspend or close an account for violating these Terms, fraud, abuse toward a driver or staff member, repeated payment problems, or other conduct that puts people or the service at risk. Closing an account doesn't cancel any obligation — like an unpaid balance — that already existed.

24. Privacy

Our collection and use of your information is described in our Privacy Policy, which is part of this Agreement.

25. Third-Party Services

We rely on third-party providers for functions like payment processing, email delivery, and hosting. Those providers have their own terms and privacy practices, and City2Ranch isn't responsible for a failure of an independent third-party service except where the law requires otherwise.

26. Platform & Service Availability

We aim for reliable service but don't guarantee the Platform will always be available, or that a driver, store, or route will always be available for your area — availability depends on demand, weather, staffing, and where our routes currently reach.

27. Limitation of Liability

To the fullest extent permitted by law, City2Ranch is not liable for indirect, incidental, or consequential damages arising from use of the Platform or Service. Nothing here limits a right or remedy that applicable consumer-protection law guarantees you.

28. Indemnification

To the extent permitted by law, you agree to hold City2Ranch harmless from claims arising out of your violation of these Terms, unlawful conduct, or fraud.

29. Dispute Resolution

If you have a concern, please contact our support team first so we can try to resolve it directly. This section does not include a mandatory arbitration or class-action-waiver clause — if City2Ranch adopts one in the future, it will only be added after review by Texas counsel, and this page will be updated to say so clearly before it takes effect.

30. Governing Law

Unless applicable law requires otherwise, these Terms are governed by the laws of the State of Texas.

31. Changes to These Terms

We may update these terms as City2Ranch's service area and offerings evolve. Continued use of this website after changes constitutes acceptance of the updated terms.

32. Severability

If any part of these Terms is found unenforceable, the rest remains in effect.

33. Entire Agreement

These Terms, together with our Privacy Policy, make up the whole agreement governing your use of City2Ranch.

34. Contact

Questions about these terms can be sent through our contact page.